Thank you for booking with SMP PAWS, LLC.. We value your satisfaction and aim to provide quality services and excellent customer service to all our customers. Please read our Return and Refund Policy carefully to understand your rights and our obligation.
Effective Date: Jan. 1, 2025
Thank you for shopping with SMP PAWS, LLC.. We are committed to providing high-quality services and excellent customer service. Please review our return and refund policy below to understand your rights and responsibilities when purchasing from us.
1. Cancellations/Returns
We give refunds within 14 days of purchase for most unused packages, including daycare and training packages. For unused services like Pet Sitting, Dog Boarding, and House Sitting, we give full refunds.
To be eligible for a return:
- The package must be unused
- A valid proof of purchase (receipt or order number) must be provided.
Non-Returnable Items:
If you're unsure of anything, please contact us within 48 hours of your purchase. We may request photos or additional information to process your return.
2. Refunds
Once your return is processed with an agent, we will notify you of the status of your refund.
If approved:
- A refund will be issued to your original method of payment within 5–10 business days.
- Used Packages are non-refundable, unless the return is due to an error on our part (i.e., repeated tardiness, negligence, disorderly conduct).
Partial Refunds: In certain cases, partial refunds may be granted (e.g., when you cancel a same-day service, or within 1-4 days after purchase).
3. Exchanges
We only exchange packages of equal or lesser value. If you need to exchange a service for an ala carte item, contact us at info@smppaws.com with your order details.
4. How to Initiate a Cancellation/Return
To initiate a return, please contact us at:
📧 Email: info@smppaws.com
📞 Phone: (424) 424-2882
📍 Address: 8000 W. Manchester Ave. Playa Del Rey, CA 90293
Please include your order number, the service or merchandise item(s) you wish to return, and the reason for the return.
Policy Updates:
We reserve the right to update or modify this policy at any time without prior notice. Changes will be posted on this page and will take effect immediately upon publication. If you have any questions regarding our return and refund policy, feel free to contact us. Your satisfaction and your pet’s happiness are important to us!
